Customer Service Administrator Jobs in UK – Visa Sponsorship

We are recruiting a Customer Service Administrator who is both professional and dedicated to our team in the United Kingdom. As a critical member of the customer service department, you will be accountable for providing exceptional administrative support and facilitating seamless interactions between the company and its customers. This position necessitates a combination of administrative responsibilities, customer communication, and problem-solving abilities to effectively address customer requirements.

Key Points:

• Job Title: Customer Service Administrator Jobs in UK – Visa Sponsorship
• Hiring Company: Staffline
• Location: Cirencester, GL7 5UA, United Kingdom
• Employment Type: Full-Time, Permanent
• Salary Range: £22,000–£26,000 per annum (dependent on experience)

About Staffline:

Staffline is a trusted provider of recruitment and personnel solutions in the United Kingdom, with a presence in industries such as logistics, retail, manufacturing, and public services. We have been assisting employers in the development of agile, future-ready teams for more than two decades, while also connecting talented individuals with meaningful opportunities. Our Cirencester office, situated in the picturesque Cotswolds, serves as a center for community-driven growth and innovation.

We are increasing the size of our customer service team to accommodate an increasing number of clients, including national logistics firms and high-street retailers. At Staffline, we are dedicated to the principle that exceptional customer service is the foundation of business success. We are currently seeking an individual who is equally enthusiastic about this concept to join our team.

Check Also: Visa Sponsorship Production Worker Jobs in UK – Apply Now

The Role: Customer Service Administrator

We are currently seeking a proactive Customer Service Administrator to serve as the initial point of contact for internal teams, candidates, and clients. This position is ideal for an individual who excels in a fast-paced environment and is interested in advancing their career in a company that prioritizes continuous improvement, efficiency, and empathy.

Why this role matters:

• Guarantee the smooth exchange of information between our recruitment teams, employers, and job seekers.
• Establish trust in the Staffline brand by promptly and professionally addressing inquiries.
• Enable us to annually position thousands of individuals in rewarding roles by supporting the backbone of our operations.

Visa Sponsorship:

Staffline is delighted to sponsor skilled workers as part of the UK’s Skilled Worker Visa program. We provide personalized relocation assistance, such as assistance with temporary housing and local area orientation, to guarantee that your transition to Cirencester is stress-free and seamless.

Benefits of Customer Service Administrator Jobs:

• Customer Service: Job Stability Businesses in a variety of sectors depend on administrators to guarantee job security. The demand for customer service positions is consistent, resulting in long-term career opportunities.
• Skill Development: This position will provide you with the opportunity to cultivate valuable skills such as communication, problem-solving, data management, and time management, which apply to a variety of industries and positions.
• Career Advancement: Beginning as a Customer Service Administrator can provide access to a variety of career paths, including progression to Operations Manager, Customer Service Manager, or departments such as sales or marketing.
• Work-Life Balance: It is simpler to maintain a healthy work-life balance when many Customer Service Administrator positions offer regular office hours, which are typically 9 a.m. to 5 p.m. Additionally, certain organizations may provide hybrid work arrangements or flexible work schedules.
• Competitive Salary: Customer Service Administrators are typically compensated at a competitive rate, with the potential for incentives, raises, and promotions contingent upon their performance and experience.
• Personal Satisfaction: The act of assisting consumers in resolving issues and ensuring that administrative processes are conducted efficiently can provide a sense of satisfaction. A positive work environment and job satisfaction are fostered by satisfied customers.
• Networking Opportunities: Engaging with customers and various departments within the organization can generate networking opportunities, which can assist in the development of valuable professional relationships and the expansion of one’s career prospects.
• Team Environment: Customer Service Administrators frequently collaborate with their colleagues, fostering a collaborative work environment in which they share knowledge and provide support.
• Training and Development: Numerous employers offer training opportunities, which may encompass customer service skills, office software, and company-specific systems. This contributes to your professional growth and ensures that you remain informed about industry developments.
• Diverse Employment Opportunities: Although the fundamental obligations remain constant, the work is kept interesting and diverse by the diverse array of customer interactions, issues, and departments with which you will collaborate.
• Benefits Package: Health insurance, pension programs, and paid time off are among the comprehensive benefits that numerous organizations provide, all of which contribute to a secure and well-rounded lifestyle.
• Company Benefits: Certain employers offer supplementary benefits, such as wellness programs, employee discounts, or social events, which enhance the value of the position beyond the salary.

Key Responsibilities of Customer Service Administrator Jobs in UK:

Client & Candidate Support

• Oversee inbound calls, emails, and live chat inquiries from customers and job seekers.
• Please furnish information regarding the status of applications, the scheduling of interviews, and the induction process.
• Demonstrate empathy and efficiency in the resolution of problems, such as payroll discrepancies and schedule changes.

Administrative Excellence

• We must maintain precise records in our CRM systems, such as Salesforce and Bullhorn.
• Conduct compliance documentation, right-to-work checks, and new candidate registrations.
• Generate daily or weekly reports regarding service metrics, client feedback, and candidate placements.

Operational Coordination

• Work in conjunction with recruitment consultants to ensure that candidates are compatible with the needs of the client.
• Post new employment openings on job boards and social media platforms.
• Provide support for the induction of new temporary employees.

Continuous Improvement

• Identify the constraints in the process and propose solutions to improve the quality of the service.
• Engage in team training sessions that cover sector-specific trends, GDPR compliance, and new software.

What We’re Looking For:

Essential Skills & Experience

• Experience: 1+ years of experience in a related role, administration, or customer service.
• Communication: Excellent written and verbal English communication abilities; capacity to adjust the tone to accommodate a variety of audiences.
• Tech-savvy: Proficient in CRM systems and Microsoft Office (Excel, Outlook).
• Organization: Capacity to prioritize duties in a high-volume environment.
• Problem-Solving: The ability to resolve problems in a composed manner under pressure.

Desirable Qualifications

• Experience in the logistics/retail, HR, or recruitment sectors.
• To accommodate a wide range of candidates, it is necessary to possess multilingual skills (e.g., Romanian, Polish).
• Competence in the field of UK employment law or GDPR.

Why Join Staffline?

Impactful Work

• Assist individuals in locating employment opportunities that have the potential to revolutionize their lives.
• Provide support to enterprises that are essential to the UK economy, including supermarkets and NHS suppliers.

Benefits & Culture

• Salary and Bonuses: Competitive base pay and quarterly team performance bonuses.
• Flexibility: After the probationary period, hybrid options are available (3 days of office-based work and 2 days of remote work).
• Development: Funded NVQ courses in Business Administration or Customer Service.
• Pension: Employer contributions comprise three percent of the pension.
• Wellbeing: Discounted gym memberships and free access to mental health applications (e.g., Headspace).
• Perks: Benefits include retail discounts, a cycle-to-work program, and social events such as charity fundraisers and summer BBQs.

Life in Cirencester

• Charming Setting: A historic market town with cobblestone streets, boutique stores, and convenient access to the Cotswolds.
• Affordable Living: Affordably priced housing in comparison to major cities, with exceptional educational institutions and natural spaces.
• Connectivity: London is accessible by train in 90 minutes, while Bristol is reached in 45 minutes.

Application Process:

• Please submit your curriculum vitae and cover letter: Emphasize your dedication to assisting others and your accomplishments in customer service.
• Telephone Screening: A 20-minute discussion with our HR team regarding your visa requirements and experience.
• In-Person Interview: Attend our Cirencester office to meet the team and complete a brief scenario-based task.
• Offer and Relocation: The visa sponsorship and relocation plan will be finalized within the next three to four weeks.

Contact:

• James Carter, Customer Service Manager
• Email: careers.cirencester@staffline.co.uk
• Phone: +44 (0)1285 654 321

Address:

• Staffline Recruitment
• Tetbury Road, Cirencester
• Gloucestershire GL7 5UA
• United Kingdom

Frequently Asked Questions: